Last updated: [insert date]
This Refund Policy applies to purchases made for text-to-speech usage credits provided by UnknownHorizons s.r.o..
1. Digital Content and Credits
The Service provides digital content in the form of usage credits that are consumed when generating audio.
By completing a purchase, you acknowledge that:
- the Service is delivered digitally
- credits may be consumed immediately after purchase
2. Refund Eligibility
Because the Service provides digital content, refunds are generally not available once credits have been used.
However, we may issue a refund in the following cases:
- the Service was not accessible due to a technical issue on our side
- a purchase was made in error and no credits were used
- a payment was duplicated or charged incorrectly
Refund decisions are made at our discretion, unless otherwise required by law.
3. EU Consumer Rights Notice
Under EU consumer protection law, the right of withdrawal does not apply to digital content once performance has begun with the consumer’s prior consent.
By purchasing credits and starting to use the Service, you expressly agree to the immediate delivery of digital content and acknowledge that your right of withdrawal may be lost.
4. How to Request a Refund
If you believe you are eligible for a refund, contact us at:
Email: hello@texttospeechmac.com
Please include:
- your purchase date
- the reason for the request
- any relevant details
We aim to respond within a reasonable timeframe.
5. Chargebacks
If you experience an issue, please contact us before initiating a chargeback.
Unnecessary chargebacks may result in suspension of access to the Service.
6. Changes to This Policy
We may update this Refund Policy from time to time.
The current version will always be available on our website or within the Service.